Shixian.com has been operating for 10 years. To date, we have accumulated a total of 7,351 customer evaluations of engineers (not all customers are willing to write evaluations), with a five-star positive rate of 89.9%. Each evaluation is written by customers based on the actual performance of engineers after delivery. This is the most important data for Shixian.com. We use these evaluations to assess engineers and decide whether to continue assigning projects to them, thereby ensuring that we can continuously improve our customer service satisfaction.
Today, on a whim, I sent these evaluation texts to ChatGPT o1 for analysis, and the results are as follows:
Business Analysis Report: Data Analysis Based on Customer Evaluations of Engineers on Shixian.com
I. Introduction
This report is based on customer evaluations received by engineers on Shixian.com after completing projects. It aims to analyze the overall trends and content of these evaluations, providing improvement suggestions for the platform and engineers to enhance customer satisfaction and service quality.
II. Overall Satisfaction Analysis
Predominantly Positive Evaluations
- The vast majority of customers express satisfaction and recognition of the engineers' work, reflecting the professional level and service quality of the platform's engineers.
High-Frequency Positive Keywords
- Common positive terms include "smooth communication," "high efficiency," "professional," "responsible," and "meticulous," indicating customer approval in communication, efficiency, and professionalism.
III. Main Characteristics of Positive Feedback
Strong Communication Skills
- Smooth Communication: Many customers mention that communication with engineers is very smooth, with quick understanding of requirements and feedback.
- Proactive Attitude: Engineers actively communicate with customers, offering professional advice and demonstrating a strong service mindset.
Excellent Professional Skills
- Technical Proficiency: Frequent mentions of "technically skilled," "professional," and "experienced" show high customer recognition of engineers' technical abilities.
- Quick Problem-Solving: Engineers efficiently resolve project issues and deliver high-quality results promptly.
Serious Work Attitude
- Strong Sense of Responsibility: Customers praise engineers for their high responsibility, serious approach to projects, and ensuring tasks are completed on time.
- Patient and Detail-Oriented: Engineers exhibit patience and carefully handle customer requirements and feedback.
High Efficiency
- Timely Delivery: Many evaluations note that engineers complete tasks in a short time, with satisfying efficiency.
- Rapid Response: Quick reactions in communication and feedback from engineers accelerate project progress.
IV. Areas for Improvement
Communication Challenges
- A few evaluations mention communication barriers, potentially leading to slow project progress or misunderstandings, suggesting a need for enhanced communication skills training.
Inconsistent Delivery Quality
- Some customers express dissatisfaction with delivery quality, such as lack of attention to detail or not meeting expected standards, indicating room for improvement in quality control.
Project Delays
- A small number of projects experience schedule delays, affecting customers' plans. Engineers need to strengthen time management and progress control.
Professional Matching
- Some customers mention that engineers' skills do not fully match project requirements, leading to less than expected outcomes. The platform could enhance project matching reviews.
V. Advantages Analysis
Aggregation of High-Level Professionals
- Experienced: Engineers generally have many years of work experience with solid professional skills.
- Multidisciplinary Coverage: Includes frontend and backend development, UI design, product management, and more, meeting diverse customer needs.
Excellent Service Awareness
- Customer-Centric: Engineers focus on customer needs, providing customized solutions.
- Active Collaboration: Demonstrates good teamwork in projects, advancing progress with customers.
VI. Improvement Suggestions
Enhance Communication Training
- Improve Communication Skills: Organize relevant training to help engineers communicate more effectively and understand requirements accurately.
- Regular Feedback Mechanism: Establish regular project reporting to keep customers informed of progress.
Perfect Quality Control
- Set Quality Standards: Establish unified project delivery quality standards for engineers to reference and implement.
- Strengthen Reviews: The platform can set up project review mechanisms to check the quality of deliverables.
Optimize Project Matching
- Refined Matching: More accurately match projects based on engineers' skills and experience to ensure professionalism.
- Skill Certification: Implement engineer skill certifications to enhance customer trust in their professional abilities.
Time Management Training
- Improve Progress Control: Provide time management and project management training to help engineers complete tasks on time.
- Reasonable Time Estimation: Accurately estimate timelines at the project's outset to avoid delays due to underestimation.
VII. Conclusion
Analysis of customer evaluations shows that engineers on Shixian.com generally perform excellently, with high customer satisfaction. However, there are areas needing improvement, such as communication skills, delivery quality, and time management. Through targeted training and mechanism enhancements, both the platform and engineers can further improve service quality, strengthen customer trust, and achieve greater commercial success.
VIII. Outlook
Enhance Platform Competitiveness
- Reputation for Quality Service: Continuously improve service quality to create a positive reputation, attracting more customers and outstanding engineers.
Build a Professional Brand
- Professional Image: Establish the platform's professional image in the industry through skill certifications and professional training.
Promote Long-Term Cooperation
- Customer Relationship Maintenance: Focus on long-term customer needs to foster stable cooperation between engineers and customers.
Business Analysis Report: Based on Data of the Top 200 Engineers on Shixian.com
I. Overview
This report analyzes publicly available information of the top 200 engineers on Shixian.com who have received the most evaluations, focusing on their roles, work experience, years of service, and number of evaluations, aiming to provide references for relevant business decisions.
II. Role and Function Analysis
Main Function Distribution
- Frontend Developers: The most frequently appearing role, including senior frontend engineers, indicating high market demand for frontend development skills.
- PHP Engineers: PHP, as a backend development language, also has a significant proportion of engineers on the list.
- UI/UX Designers: The frequent appearance of senior UI designers and experienced user experience designers reflects the market's emphasis on design and user experience.
- Android and iOS Developers: Demand for mobile development talent remains strong.
- Product Managers and Technical Managers: Highly experienced management and product planning talents are also present on the list.
Experience Years and Professionalism
- Highly Experienced Engineers: Many engineers have over 10 years of work experience, indicating that experienced professionals are more recognized.
- Mid-Level Engineers: Engineers with 5-9 years of experience are considerable in number, possibly combining experience and vitality.
- Junior Engineers: A few engineers have 3-4 years of experience but still have a considerable number of evaluations, showing that outstanding newcomers can also gain market recognition.
III. Company Background Analysis
Concentration of Well-Known Internet Companies
- BAT Companies: Former employees of Baidu, Alibaba, and Tencent frequently appear on the list, showing that experience in these companies positively impacts personal career development.
- Other Large Internet Companies: Including 360, NetEase, Sina, JD.com, etc., which have also supplied a large number of high-quality talents to the market.
- Startups and Freelancers: Some engineers come from startups or appear as freelancers, reflecting the diversity of talent mobility.
Industry Influence
- Large Enterprise Endorsement: Work experience in well-known companies helps improve engineers' market recognition and customer trust.
- Cross-Industry Experience: Some engineers have work experience in various types of companies, showing adaptability and a wide range of skill application scenarios.
IV. Evaluation Quantity and Influence
Distribution of Evaluation Numbers
- Highly Evaluated Engineers: Engineers with more than 30 evaluations occupy the forefront, indicating high activity on the platform and strong customer recognition.
- Moderately Evaluated Engineers: A considerable number of engineers have 15-30 evaluations and are the backbone of the platform.
- Less Evaluated Engineers: Engineers with fewer than 15 evaluations may be new to the platform or have fewer orders.
Evaluations and Business Opportunities
- Customer Trust: A high number of evaluations usually accompanies high customer trust, potentially bringing more business opportunities.
- Platform Exposure: The number of evaluations may affect engineers' rankings and exposure on the platform, thereby influencing order volume.
V. Market Trends and Opportunities
High Demand for Frontend and Mobile Developers
- Rapid Technological Updates: Frontend technologies iterate quickly, requiring continuous learning, making such talents more welcomed by the market.
- Importance of User Experience: High demand for mobile development and UI/UX designers reflects the market's emphasis on user experience.
Preference for Highly Experienced Talent
- Professional Depth: Engineers with over 10 years of experience occupy a certain proportion on the list, indicating market recognition of profound professional accumulation.
- Management Ability: Positions like technical managers and architects show the demand for talents with management and strategic planning abilities.
Multifaceted Skills as an Advantage
- Full-Stack Engineers: Engineers with both frontend and backend skills are competitive in the market.
- Cross-Field Experience: Engineers with experience in multiple industries or technical stacks can better adapt to market changes.
VI. Recommendations
For Companies
- Focus on Highly Evaluated Talent: Their experience and customer recognition can provide assurance for enterprise projects.
- Expand Talent Sources: In addition to well-known companies, also pay attention to outstanding talents from startups and freelancers.
- Emphasize Talent Development: Support engineers in continuously learning cutting-edge technologies to meet rapidly changing market demands.
For Engineers
- Enhance Professional Skills: Continuously learn new technologies to maintain competitiveness.
- Accumulate Project Experience: Rich project experience and successful cases help improve customer trust.
- Focus on Customer Feedback: Actively obtain and manage customer evaluations to enhance personal brand value.
VII. Conclusion
Through data analysis of the top 200 engineers on Shixian.com, it is evident that there is high demand in the market for positions like frontend development, mobile development, and UI/UX design. Engineers with backgrounds in well-known companies and rich work experience are more favored by customers. Companies should consider experience, skills, and customer evaluations comprehensively when selecting talent, while engineers should focus on skill enhancement and customer relationship maintenance to gain advantages in competition.
Analysis of Main Characteristics and Trends in Customer Evaluations:
Dimensions of Customer Evaluations
Customers focus their evaluations on the following aspects:
- Communication Ability: Emphasizing smooth communication, good attitude, and timely responses.
- Technical Ability: Evaluating whether the technical level meets standards and if the code quality is standardized.
- Efficiency: Concerned with the time efficiency and quality of task completion.
- Sense of Responsibility: Including whether the engineer is serious, responsible, and proactively solves problems.
- Cooperation Experience: Whether the collaboration was pleasant and willingness to continue cooperation.
- Project Outcomes: Whether the final delivery meets expectations.
Positive to Negative Evaluation Ratio
- Positive Evaluations: The vast majority, including phrases like "technically professional," "smooth communication," "strong sense of responsibility," and "high efficiency."
- Negative Evaluations: Very few, highlighting issues such as:
- Project Delays: Failure to deliver on time.
- Communication Problems: Including being unresponsive or even losing contact.
- Insufficient Technical Level: Subpar delivery quality or incomplete functionalities.
- Attitude Issues: Some feedback mentions poor attitude or unsatisfactory work state.
Recurring Keywords
- Positive: Smooth, professional, high efficiency, responsible, good communication.
- Negative: Delays, quality lacking, communication problems, poor attitude.
Common Positive Behaviors
- Strong Technical Ability: Such as "technically proficient," "high code quality," "quick thinking."
- Strong Sense of Responsibility: Like "serious and responsible," "proactively communicates and optimizes solutions."
- High Efficiency: Such as "quick completion," "on-time delivery."
- Smooth Communication: Including "good communication attitude," "responsive."
- Pleasant Cooperation: Like "looking forward to continued cooperation," "professional and friendly."
Few Negative Feedbacks
- Communication Barriers: Such as "communication slightly difficult," "failed to clarify requirements."
- Delays: Like "project progress delayed," "completion time exceeded expectations."
- Quality Issues: Including "code quality subpar," "delivery content not up to standard."
Customer Intentions for Future Cooperation
- Many customers mention "looking forward to the next cooperation" or "willing to cooperate long-term," indicating high satisfaction.
- In negative evaluations, some customers still hope to improve cooperation methods, showing a certain level of tolerance.
Typical Characteristics Summary
- Outstanding Engineer Performance: Smooth communication, high efficiency, strong professional skills, and the ability to proactively offer constructive suggestions.
- Main Issues with Problematic Engineers: Unresponsive communication, progress delays, unsatisfactory attitude, or delivery outcomes.
Recommendations: Improving Engineer Cooperation Experience
- Enhance Communication Efficiency: Clarify requirements and provide timely feedback.
- Ensure Delivery Quality and Timeliness: Establish reasonable project plans to avoid delays.
- Strengthen Sense of Responsibility: Take remedial actions for incomplete or delayed projects.
- Improve Technical Matching: Ensure engineers' skills align with project requirements.
- Focus on Customer Experience: Enhance cooperation by maintaining good communication and attitude.
Overall, the vast majority of customer experiences are positive, but there is still room for improvement in communication and project management.
Below Are Some Typical Evaluations, Including Negative Ones:
Evaluation 1
"It was truly a Herculean task to meet our functional needs. With extremely excited hearts, we finally found this frontend engineer. This engineer gives off a mysterious vibe; during communication, he exudes efficiency and seriousness. One of his biggest characteristics is his ability to work methodically without any chaos, giving a sense of calmness. I summarize my understanding after communicating with this frontend engineer in three steps:
First Step: Discussing Requirements. He seriously lets you clarify the requirements to reduce communication costs. Be sure to list the requirements clearly since Shixian.com charges by time.
Second Step: Communication. Timely communication is necessary. We collaborated remotely with the frontend engineer, so it was hard to control or know the specific situation. We proceeded with a trial attitude, feeling that communicating with the engineer seemed reliable and impressive, and then we started working until the functionality was completed. We were extremely excited when the long-troubling feature finally appeared; it was one of the happiest days in a while.
Third Step: Cooperation. Actively cooperate when there are unclear requirements. I used diagrams, which are straightforward and easy to understand. Some users who are not tech-savvy might struggle, but this frontend engineer will patiently explain how to establish effective communication mechanisms and address technical issues effectively.
After sharing my experience, to summarize this frontend expert: super skilled, super cool, super steady. Technically brilliant, knows everything; very cool and easy to get along with; handles matters steadily and works methodically."
Evaluation 2
"We entrusted the customer service at Shixian.com to help us find someone who could work full-time during weekdays. Just in time, the engineer was between jobs. His efficiency is very high, and the quality is guaranteed. This is our second cooperation; he worked overtime all day to complete the task, ensuring our launch plan. Thanks for his hard work!"
Evaluation 3
"We booked when the project was urgent. The requirements were sent in the morning, discussed in the evening, and completed in just over three hours. The project was delivered that night.
The next day, it officially went live. Based on the launch results, we made adjustments to the details of the requirements. Finally confirmed, and the project was completed."
Evaluation 4
"The entire process was very smooth. The engineer's level is very high, and communication felt like working with a colleague. Faced with urgent requirements and multiple changes, he handled them perfectly. It was a great experience.
He has very rich experience in testing platform business.
At the same time, he is very good at understanding projects and can provide professional suggestions based on the project's characteristics.
In short, he solved a major problem that troubled our development team."
Evaluation 5
"The company's backend developers generally feedback that the pages are too simple and not easy to use.
The frontend developer responsible for maintenance also thought the workload and schedule didn't match.
His communication attitude is good. However, because he didn't initially explain his concerns clearly and didn't work wholeheartedly, the trust in cooperation was lost."
December 4, 2024
